Terms of service
Depotbahel aims to provide clear shopping assistance and helpful after-sales support. This policy explains our service principles regarding product information, order assistance, and customer inquiries.
Product Information
We make reasonable efforts to display available product details, including product names, intended uses, specifications, materials, quantities, and other relevant information on our product pages. Product dimensions, configurations, package contents, and usage instructions may vary. Please refer to the information provided on the individual product page.
For Disposable Tableware, please review the listed materials, quantities, dimensions, and intended uses before purchasing. For Grilling Tools, please carefully check the specifications, accessories, and usage information shown on the relevant product page.
Order Assistance
If you experience an issue while placing an order, making a payment, or checking order processing status, please contact us with your order number. We will assist in checking the order based on the available information.
After-Sales Support
If an item arrives with an issue, is damaged during shipping, or does not match your order, please contact us as soon as possible. Include your order number and clear product photos or a description of the issue so that we can review your request and provide assistance.
Product Use
Please use products according to the instructions provided on the relevant product page. Grilling Tools should be operated according to their intended purposes and applicable instructions, with appropriate attention to safety. For Disposable Tableware, please refer to the product information for specific usage guidance and conditions.
Customer Support Hours
Our customer support hours are Monday–Friday, 9:00 AM–6:00 PM (UTC+8). Inquiries received outside these hours will be handled as soon as reasonably possible during the next support period.
Contact Information
Email: [email protected]
Phone: +86 18408406014
We will make reasonable efforts to respond to customer inquiries promptly and provide assistance based on the actual circumstances of each order and product.