FAQ

1. What products does Depotbahel offer?

We mainly offer accessories for camping, outdoor dining, and grilling, including Disposable Tableware and Grilling Tools.

2. Where can I find product materials, dimensions, and quantities?

You can find available material details, dimensions, quantities, package contents, and other product information on the relevant product page. If you need further assistance, please contact us by email.

3. How can I place an order?

Select the products you want, add them to your shopping cart, and follow the checkout instructions to enter your shipping information and complete payment.

4. How long does order processing take?

Orders generally take 1–3 business days to process. Weekends and public holidays are not included in the processing period.

5. How long does shipping take?

Estimated delivery time is 7–15 business days after dispatch. The estimated total delivery time, including processing, is 8–18 business days. Actual delivery times may vary depending on the destination and shipping conditions.

6. How are shipping fees calculated?

Orders with a discounted merchandise subtotal of US$39.99 or more qualify for free shipping. Orders below US$39.99 are subject to a US$12.99 shipping fee.

7. How can I track my order?

Tracking information will be provided when available after your order has been dispatched. You can use the tracking details to check the delivery progress.

8. Can I return an item?

Yes. You may contact our customer support team to submit a return request within 30 days of receiving your item. Returns must meet the applicable conditions and follow the instructions provided by our support team.

9. How long do refunds take?

After a return is confirmed to meet the refund conditions, we generally need 5–10 business days to process the refund. The time for the funds to appear in your account depends on your payment provider or bank.

10. Can I request an exchange?

You may contact us to request an exchange. Exchanges are subject to the condition of the item and stock availability.

11. Who pays for return shipping?

Unless otherwise required by law, or where our support team confirms a defective item, shipping damage, or an incorrect item, return shipping costs are generally the responsibility of the customer.

12. How can I contact customer support?

You can email us at [email protected] or call +86 18408406014. Our support hours are Monday–Friday, 9:00 AM–6:00 PM (UTC+8).